At Infinty Skincare, customer satisfaction is our priority. Due to the nature of our products and to ensure the safety and well-being of all our customers, we do not accept returns or offer refunds unless there is an issue directly caused by our company.
Non-Returnable and Non-Refundable Products
As skincare products are personal care items, once they leave our facility, we cannot guarantee their safety if returned. For this reason, we are unable to accept returns or resell returned items to maintain our commitment to product integrity and hygiene.
When a Return or Refund May Be Issued
If you receive an incorrect, damaged, or defective product due to an error on our part, we will gladly resolve the issue. Please contact us at [your email/contact info] within 7 days of receiving your order to initiate a claim. Be sure to include:
•Your order number
•A detailed description of the issue
•Photos of the product and packaging, if applicable
Upon review, we will provide a resolution which may include a replacement or refund.
Final Sale Items
All products are considered final sale. By placing an order, you agree to these terms.
Thank you for understanding and supporting our commitment to product quality and safety. If you have any questions about our policy, feel free to contact us at the email provided at the time of purchase.